Oak&Twine stands behinds the quality of its products and service.

Our products are made-to-order with the best quality materials possible using our state-of-the-art decoration equipment. If you are not satisfied, please contact us within 30 days from the date of your purchase.  

Oak&Twine takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.

To help eliminate any errors, please examine any submitted designs and project proofs carefully and correct any mistakes prior to placing your order. 

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